Please read our General Terms and Conditions carefully, as placing an order implies your acceptance of the terms outlined in this document!
If you have any questions regarding the use of our webshop, the purchase process, our products, or these General Terms and Conditions, you can contact us via the following means:
Seller Information:
• Name:
• Postal address:
• Tax number:
• Name of the registration authority:
• Name of representative:
• Website:
• Email address:
• Mobile number:
Hosting Provider Information:
• Company name: Rackhost Zrt.
• Headquarters: 6722 Szeged, Tisza Lajos krt. 41.
• Website: www.rackhost.hu
Definitions:
Parties: The Seller and the Consumer/Business jointly
Consumer: A natural person over the age of 18 acting outside the scope of their economic or professional activity
Consumer Contract: A contract in which one party qualifies as a Consumer
Warranty: In the case of a Consumer Contract, as defined in the Civil Code:
• A warranty undertaken beyond statutory obligations or voluntarily for proper performance of the contract
• Mandatory warranty based on legal regulations
Contract: A sales contract concluded between the Seller and the Consumer/Business via the webshop and email
Distance Contract: A contract for purchasing a product or service concluded without the simultaneous physical presence of the parties, using remote communication tools within a distance sales system
Means of Distance Communication: Tools suitable for making contractual declarations without the parties being physically present, e.g., internet-enabled devices, forms, catalogs, phone
Product: Tangible movable goods available for sale in our webshop and subject to the Contract
Business: A person acting within the scope of their economic or professional activity
Webshop: Our webshop through which contracts are concluded
Relevant Legislation:
Scope and Acceptance of the Terms and Conditions:
In addition to the relevant legal provisions, the content of the contract concluded between the parties is also governed by these General Terms and Conditions. This document outlines the rights and obligations of the Consumer and the Seller, the conditions of contract conclusion, payment and delivery terms, deadlines, liability provisions, and the conditions for exercising the right of withdrawal.
By placing an order, you accept our company’s General Terms and Conditions, which become part of the concluded contract.
Language and Form of the Contract:
The language of the contract is English.
The contract is concluded upon submission of the order and acceptance of these General Terms and Conditions.
Prices:
Prices are indicated in Hungarian Forints (HUF). Our prices are net and do not include VAT. We reserve the right to change prices.
Complaint Handling and Legal Remedies:
The Consumer can send complaints about the product or our activities through the following contact details:
• Postal address:
• Email address:
• Telephone number:
The Consumer may submit a complaint in writing or, in some cases, verbally. Complaints may concern the behavior, work, or possible omissions of the person acting on behalf of the Seller, which are directly related to the distribution or sale of the product.
Our company will investigate verbal complaints immediately and resolve them if possible. If the Consumer disagrees with the handling of the complaint, or immediate investigation is not possible, a report will be prepared, and a copy will be sent to the Consumer.
Written complaints will be answered in writing within 30 days of receipt.
The complaint report must include:
• Place, method, and time of complaint submission
• Name, address, and contact details of the Consumer
• Detailed description of the Consumer’s complaint and a list of related documents and evidence
• Seller’s statement, if the complaint can be investigated immediately
• Time and place of the report
• Unique ID number of the complaint
The Seller must retain the complaint report and its response for five years and present it upon request of the supervisory authority.
If the complaint is rejected, the Consumer must be informed in writing of the competent authority or Conciliation Board they may turn to, including their contact details and the Seller’s position on using the Conciliation Board for resolving the dispute.
Consumer Protection Authority Procedure:
If Consumer rights are violated, the Consumer is entitled to file a complaint with the Consumer Protection Authority competent in their place of residence.
The authority will decide whether to initiate a consumer protection procedure after evaluating the complaint.
First-instance authority duties are carried out by the district offices. Contact details: http://jarasinfo.gov.hu/
Court Proceedings:
The Consumer is entitled to enforce their claims arising from the legal dispute through civil proceedings in court, based on Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation Board Procedure:
The Consumer is entitled to apply to the Conciliation Board competent in their place of residence or stay if the Seller rejects their complaint.
The procedure may only be initiated if the Consumer has first attempted to resolve the dispute directly with the Seller.
The Seller is obligated to cooperate during the Conciliation Board procedure. This means the Seller must send a written response to the Board’s request and appear at the hearing, ensuring that a person authorized to make a settlement is present.
If the Seller’s headquarters are in a different county from the competent Board’s location, the obligation is limited to offering the possibility of a written agreement.
Failure to comply with the cooperation obligation may result in the case being transferred to the Consumer Protection Authority, which imposes mandatory fines for such non-compliance.
The Consumer may submit a written request to initiate the procedure (by post, fax, telegram, or electronically through the Board’s website).
The request must include:
• Consumer’s name, address, contact details
• Name and address of the company involved in the dispute
• The Consumer’s position and the supporting facts and evidence
• A statement that the Consumer has attempted to settle the dispute directly with the business
• A declaration that no other procedure (conciliation, court, etc.) has been initiated
• A proposal on what decision the Board should make
• The Consumer’s signature
• If a different Conciliation Board is requested, this must be specified
A copy of any documents referenced must be attached, and if an authorized representative acts on behalf of the Consumer, a written power of attorney must also be included.
More information: http://www.bekeltetes.hu
Contact Information for Conciliation Boards by Region:
(The long list of regional Conciliation Boards has been omitted for brevity in this translation. Let me know if you need it translated in full or in part.)
Online Dispute Resolution Platform:
Consumers can settle online shopping-related disputes without going to court via the platform established by the European Commission. After registration, the Consumer can fill out a form to submit a complaint.
Both the Consumer and the Seller can jointly select a dispute resolution body to handle the complaint.
The platform is available at:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyright:
The content of this website qualifies as copyrighted material under Section 1 (1) of Act LXXVI of 1999 on Copyright. All parts of the site are protected.
It is prohibited to use any images or text from our site without permission, as well as to use any harmful or modifying software on the website, pursuant to Section 16 (1) of the same act.
Materials (images, videos, text) may only be reproduced from our site or database with written consent from the copyright holder, and with appropriate source attribution.
Partial Invalidity & Code of Conduct:
If any provision of these General Terms and Conditions is found to be legally incomplete or invalid, the relevant statutory provisions shall apply instead. The rest of the contract remains valid and unaffected.
Correction of Data Entry Errors & Liability for Data Accuracy:
During the ordering process, before confirming the order, you have the opportunity to modify or correct the provided data.
We are not responsible for the accuracy of the data you provide. Invoices and deliveries are based on the details you submit.
By placing an order, you acknowledge that the Seller may charge you for any damages or costs arising from incorrect data entry.
We are not liable for failed delivery due to such errors.
If you notice incorrect information in the confirmation email, please notify us immediately, within 24 hours.
Order Processing & Contract Conclusion:
You may place an order through our webshop at any time.
You will receive an automatic confirmation email acknowledging receipt of your order—this does not yet constitute acceptance of your offer.
If you do not receive the automatic confirmation within 24 hours, please notify us, as a technical issue may have occurred.
A second confirmation email will be sent to confirm acceptance of your offer—at this point, the contract is concluded.
Payment Methods:
Bank Transfer:
Payment can be made by bank transfer. After your order is processed, our colleague will send you the necessary bank details. Production begins after the transfer is received, and the completed product will be handed over to the courier for delivery.
Cash on Delivery (COD):
You may pay in cash directly to the courier upon receipt of the package. In this case, production of the product begins after your order is received, and the package is delivered to your specified address.
Credit/Debit Card Payment:
Payment can be made by card via the Stripe online system. After the payment is completed, production begins and the product is handed over to the courier for delivery.
Delivery Methods:
Packeta Courier Service:
Delivery fees apply for home delivery. Delivery time: 1–2 working days from dispatch.
GLS Courier Service:
Delivery fees apply for home delivery. Delivery time: 1–2 working days from dispatch.
GLS Parcel Point:
Fast pickup at GLS Parcel Points. You can pick up your order at any time using the code and phone number sent via SMS.
More information: https://www.csomag.hu/hu
Fulfillment Deadline:
The fulfillment deadline starts from the order confirmation and may vary by shipping zone.
Details are available on our website. Any deviation from the indicated deadline will be communicated by email.
Reservation of Rights & Conditions:
If you previously placed an order but did not accept the delivery (except in the case of exercising your right of withdrawal), or if the package was returned marked as “Not Collected”, we will only fulfill a new order if the full product and delivery price is paid in advance.
Consumer Information – Right of Withdrawal (Based on Government Decree 45/2014 (II.26.)):
Right of Withdrawal:
Under Section 8:1 (1) point 3 of the Civil Code, only a natural person acting outside the scope of their profession, self-employment, or business activity qualifies as a Consumer. Therefore, legal entities cannot exercise the right of withdrawal without justification.
According to Section 20 of Government Decree 45/2014 (II.26.), the Consumer has the right to withdraw from the contract without justification within 14 days of receiving the product.
This right may also be exercised between the date of contract conclusion and the date of product receipt.
If the contract is initiated by the Consumer’s offer, they may withdraw their offer before the contract is concluded, thereby eliminating the obligation.
Withdrawal Statement, Consumer’s Right of Withdrawal or Termination:
The right may be exercised by making a clear statement of intent to withdraw.
We consider the withdrawal valid if it is sent to us within the 14-day deadline.
Once we receive the withdrawal statement, we will confirm its receipt electronically.
Seller’s Obligations in Case of Withdrawal:
Refund Obligation:
If the Consumer withdraws under Section 22 of the Government Decree, the Seller shall refund the full amount paid by the Consumer within 14 days from the date of becoming aware of the withdrawal.
Method of Refund:
The refund will be issued using the same payment method the Consumer originally used, unless the Consumer agrees to a different method. No extra charges will apply.
The Seller is not responsible for delays caused by incorrect account or address details provided by the Consumer.
Additional Costs:
If the Consumer chose a more expensive delivery method than the standard, the Seller is not obliged to refund the extra cost—only the general delivery charge will be reimbursed.
Right of Retention:
We may withhold the refund until the product is returned or until the Consumer provides proof of return.
We do not accept packages sent via cash on delivery or with postage due.
Consumer’s Obligations upon Withdrawal:
Returning the Product:
If the Consumer withdraws from the contract, they must return the product immediately, but no later than 14 days from the date of withdrawal notice. The product must be returned to the Seller or handed over to a designated person.
Cost of Return:
The cost of return shipping is the Consumer’s responsibility. If the service has already started, the Consumer must pay for the portion already performed, based on the full contractual amount including taxes.
We do not accept cash-on-delivery or postage-due returns.
Liability for Diminished Value:
The Consumer is liable for any reduction in value resulting from usage beyond what is necessary to determine the nature, characteristics, and functioning of the product.
The Seller is only obliged to refund the full purchase price if the product is returned in original, undamaged condition and packaging.
Cases Where the Right of Withdrawal Cannot Be Exercised:
Withdrawal is not permitted in the following cases (Section 29 (1) of Gov. Decree 45/2014):
Warranty (Implied Warranty), Product Warranty, Guarantee:
This Consumer Information section was prepared based on Annex 3 of Government Decree 45/2014 (II.26.) under Section 9 (3).
What rights do you have under implied warranty?
You may request the repair or replacement of the product—unless your chosen remedy is impossible or would impose disproportionate extra costs on the Seller.
What is the time limit for enforcing your implied warranty claim?
You must report the defect as soon as you notice it, but no later than within 2 months.
You may enforce your implied warranty rights within 2 years of delivery. After this period, the claim expires.
What conditions apply to exercising implied warranty rights?
Within 6 months of delivery, the only requirement is to report the defect and prove that the product or service was provided by us.
After 6 months, you must also prove that the defect already existed at the time of delivery.
When can you enforce product warranty rights?
You may choose between implied or product warranty if the product is defective.
What can you claim?
You may only request the repair or replacement of the defective product under product warranty.
When is a product considered defective?
If it does not meet the quality requirements in force at the time of marketing, or if it lacks the properties specified by the manufacturer.
What is the time limit?
You may enforce product warranty rights within 2 years of the product’s introduction to the market by the manufacturer. After this, the right expires.
Against whom and under what conditions?
You may only claim against the manufacturer or distributor. You must prove the product is defective.
When is the manufacturer/distributor exempt?
If they prove that:
• The defect was not detectable using current scientific/technical knowledge at the time of marketing
• The defect results from legislation or regulatory requirements
• The product was not manufactured or distributed in the course of business
Only one of the above must be proven to be exempt.
Note: You cannot enforce both implied and product warranty claims for the same defect simultaneously. However, if the product is replaced or repaired under product warranty, you may still claim implied warranty for the replaced or repaired part.
When does the Seller have a guarantee obligation?
In case of defective performance, the Seller is obliged to provide a guarantee for durable consumer goods under Government Decree 151/2003 (IX.22.), such as electronics, machines, tools above HUF 10,000 in value.
What are your rights and time limits?
The guarantee period is 1 year from the date of delivery or installation (if done by the Seller).
Claims must be made within this period. If the Seller does not comply within the specified time, the claim can still be enforced within 3 months in court—even if the guarantee period has expired.
Rules applicable to implied warranty claims also apply to guarantee claims.
For issues beyond the 1-year guarantee period, please contact the manufacturer directly.
Product Replacement within 3 Business Days:
If you purchase from our webshop, you have the right to request a replacement within 3 business days for products covered by mandatory guarantee (Gov. Decree 151/2003).
In such cases, the product is presumed defective at the time of sale, and we are obliged to replace it without further investigation.
When is the Seller exempt from guarantee obligations?
The Seller is only exempt if they prove the defect occurred after delivery.
Important: You may not enforce implied warranty and guarantee claims—or product warranty and guarantee claims—simultaneously for the same defect.
Budapest, 2025.05.05.
© AChrome Brand – Inc All rights reserved!
